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30-day returns
Recently, a touching story from a zoo captured hearts around the world. A little monkey was seen hugging his favorite gorilla toy everywhere he went—a gentle reminder that even the smallest hug can bring comfort. Inspired by that heartfelt moment, this Little Monkey Pocket Hug was created as a tiny symbol of warmth and reassurance. 🐒💕
A reminder that you are never alone. Sometimes life gets busy. Sometimes the world feels overwhelming. And sometimes, all we need is a small reminder that someone loves us. This pocket hug carries the same message that little monkey seemed to understand: No matter how loud the world becomes, someone will always hold you quietly. Somewhere, someone loves you.
Carry it in your pocket, hold it in your hand, or gift it to someone who needs a little encouragement. Perfect for friends, family, couples, or anyone going through a hard time. Because just like that little monkey and his toy friend… a hug can make the whole world feel a little softer.
We have a 30-day return policy on all NON-CUSTOM items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ballparkgift.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ballparkgift.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
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